Salvatierra Castro, Jhanely Marivy, y Isaura Vanessa Peña Vélez. 2021. «Calidad Del Servicio Como Elemento Importante En La Competitividad Del Sector Transportista: Quality of Service As an Important Element in the Competitiveness of the Carrier Sector». Journal Business Science - ISSN: 2737-615X 2 (1):86-94. https://revistas.uleam.edu.ec/index.php/business_science/article/view/80.